SCENARIOS
___________________________________________________________________________________________________________________________________
Below are some examples of challenging scenarios faced by paramedic leadership teams.
You can role-play at the end of the scenario description and interact with ChatGPT to get constructive feedback related to how you handled and managed the situation.
Click on the LINK and after seeing the prompts simply hit the up arrow .
Continue a chat with ChatGPT related to any of the suggestions it makes at your discretion.
___________________________________________________________________________________________________________________________________
Staff Conflict at Shift Change. Scenario Description:
Two medics, Taylor and Chris, got into a loud argument during shift change. One accused the other of leaving a mess and not pulling their weight. What do you do? CLICK HERE
Burnout & Compassion Fatigue. Scenario Description:
A high-performing medic is burning out, and it’s starting to affect the whole team. Step into this one-on-one coaching scenario to balance empathy, support, and accountability like a strong leader.
CLICK HERE
Team Gossip & Toxic Morale. Scenario Description:
Rumors and gossip are spreading within your crew, creating tension and cliques. Step into this leadership simulation to address the behavior, rebuild trust, and reset the tone of your team culture. CLICK HERE
New Team Member Not Fitting In. Scenario Description:
A new hire isn’t clicking with the team—and others are noticing. Navigate this tricky conversation to clarify expectations, uncover barriers, and start building team alignment. CLICK HERE
Refusing Feedback or Direction. Scenario Description:
A senior medic is undermining your authority by rejecting feedback in front of the team. Can you reestablish respectful communication and reinforce expectations without escalating the situation? CLICK HERE
Public Criticism on Social Media or in the Press. Scenario Description:
A patient’s family posted negative comments about your service online—and a local reporter is now asking for a statement. Step into this leadership simulation to respond with professionalism, protect your team, and manage your reputation under pressure. CLICK HERE
Unsafe Crew Behavior Reported by a Partner. Scenario Description:
One medic privately reported that their partner took a risky shortcut on a call. Step into this coaching scenario to follow up, investigate, and lead a values-based safety conversation. CLICK HERE
Conflict Between Senior and Junior Staff. Scenario Description:
Tension is rising between a senior medic and a newer team member, affecting team dynamics and morale. This scenario guides you through addressing the conflict and mediating a constructive conversation to restore collaboration and respect.
Substance Use Concerns in the Workplace. Scenario Description:
A team member is showing signs of substance use, including late arrivals and erratic behavior on calls. This scenario helps you address the issue professionally while ensuring patient safety and offering support to the medic. CLICK HERE
Addressing Poor Performance in a Team Member. Scenario Description:
A team member is struggling with performance, affecting patient care and team morale. This scenario guides you on how to have a constructive conversation that motivates improvement without demoralizing the individual. CLICK HERE